Etisalat warns customers of phone call scam
by Joanna HartleyJoanna Hartley on Sunday, 01 February 2009
PRIZE SCAM: Etisalat customers are being targeted by a Pakistani phone scam. (Getty Images)
Etisalat has issued a warning to its customers of a scam that involves fraudsters posing as its employees who tell customers they have won cash prizes, it was announced on Sunday.
The Abu Dhabi-based telecommunications company has said the scam asks people for their personal information so they can claim the prize, which is then used to rip them off.
The company has confirmed it is not running any prize schemes at present.
And is urging customers not to give out any confidential information such as bank account details, PINs, eVouchers or recharge card numbers to unknown callers who contact them via phone, SMS or email.
After months of in-house tweaking and testing, Etisalat has launched its voice directory service in an effort to reduce response times.
Initially available only to landline customers calling ‘181’, the service will soon be made available to Etisalat’s mobile customers as well.
The service works with the help of an Interactive Voice Response (IVR) system that uses automatic speech recognition to distinguish commands in both Arabic and English, regardless of caller accent or dialect.
As the service is only in its first phase, it can presently only provide listings for five main categories – finance, travel, hotels, restaurants and healthcare. Other categories will be included at a later stage.
Customer service agents at Etisalat, who previously handled directory enquiries, will now provide support for other categories and requests that the system can’t handle.
Etisalat to introduce World Mate Mobile Travel service
28 May 2008
ABU DHABI – Corporate executives and businessmen challenged by their busy lifestyle and constant travel plans can now find a solution to managing their travel itinerary with Etisalat announcing plans to introduce the World Mate Live application which operates on BlackBerry Smart phones.
World Mate Live is a first-of-its-kind mobile travel service empowering frequent fliers with travel information in real-time. World Mate Live acts as a personal Travel Assistant by automatically delivering valuable content and services to a customer’s Blackberry device removing stress and paperwork from their travel experience while saving them time and money. The application pushes context-aware features such as flight alerts, flight notifications and meeting notifications. It also features flight schedules, car rentals, maps, world clocks and a currency converter.
“The introduction of the World Mate Mobile Application for Blackberry will transform a user’s Blackberry device into an extremely versatile tool so that users can plan their travel itineraries in time through a very convenient and intuitive method, said Abdulla Hashim, VP, Enterprise Solutions, Etisalat. “We would like to support our local community of Blackberry users by empowering them with such innovative applications and we will look to add more value added applications in the near future”.
World Mate Live can start tracking a user’s itinerary in real-time, showing details and suggestions when required. For example, when a flight is delayed or cancelled, a user can be notified immediately and then presented with alternative flights for the desired destination. Upon arrival, they will be greeted with a message outlining the next few items on their itinerary, along with the local time and weather, as well as maps and directions to their next destination.
World Mate Live will be supported on all Etisalat offered Blackberry Smart phones. Etisalat currently offers Five Models of Blackberry Smart phones, 8700, 8100, 8310, 8800 and 8820.
I had posted yesterday about Du’s newly launched Mobilecam service. Etisalat too has launched at the same time:
Etisalat pips du to the post
Last Updated : Tuesday 22 May, 2007
Etisalat has launched the 3G MobileCam, a service that provides video access of a user’s home via a mobile phone. To use MobileCam, customers need to purchase a 3G MobileCam device, priced at dhs799 from any of the company’s business centres or key retailers across the UAE. They also need to buy a prepaid or postpaid 3G SIM card for the MobileCam.
A user will then need to call the camera from a 3G or 3.5G-enabled handset to activate the device. There are no subscription charges, no installation fees and no subscription charges for 3G customers.
The announcement comes on the heels of a similar announcement from rival du, which said that it would offer a ‘HomeCam’ service in the next few months
You can choose 3 of the most frequently dialled international numbers and get a 20% discount on calls made during peak and off peak hours. A monthly subscription of Dhs.20/- is applied. Click to enlarge the image below and get all the details.
Do leave a comment if you have found this service to be useful or otherwise.
7Days, 4 Apr 07
1) E*Trade Financial – Should be great for online investors and home based stock traders.
Emirates Today, 29th Mar 07
2) IKEA – One cannot resist falling in love with their deals…looking for some tables to turn at home?…then the IKEA offer below should do the trick!
Gulf News, 28th March 2007
3) Emirates Airlines Online Booking – April 2007 fares
Emirates Today, 27 March 2007
4) Etisalat Weyak – Live World Cup Cricket action on your mobile phone –
Emirates Today, 27 March 2007
5) Free Child Safety Book from Babyshop – Good corporate responsibility and great marketing!
Emirates Today, 29 March 2007
6) Young Entrepreneurs Competition, Dubai – Reef Mall, Deira – April 3rd to April 5th
A chance to catch something creative and interesting!
Emirates Today, 29th march 2007