After months of in-house tweaking and testing, Etisalat has launched its voice directory service in an effort to reduce response times.
Initially available only to landline customers calling ‘181’, the service will soon be made available to Etisalat’s mobile customers as well.
The service works with the help of an Interactive Voice Response (IVR) system that uses automatic speech recognition to distinguish commands in both Arabic and English, regardless of caller accent or dialect.
As the service is only in its first phase, it can presently only provide listings for five main categories – finance, travel, hotels, restaurants and healthcare. Other categories will be included at a later stage.
Customer service agents at Etisalat, who previously handled directory enquiries, will now provide support for other categories and requests that the system can’t handle.
Join the Al Ain free book lending google group:
Gulf News story
Free-of-charge book lending service attracts many readers in Al Ain
By Aftab Kazmi, Bureau Chief
Published: November 06, 2008, 23:23
Al Ain: Two expatriate women have pooled their efforts to promote the reading habit, offering hundreds of books to readers through an online booking reading club.
The free-of-charge book lending service has attracted dozens of people in the city with some of them now also willing to share their personal libraries for the community service.
Stephanie Shimko, an American teacher, and Humairah Irfan, a Pakistani IT professional, are even spending money from their own pockets on taxi fares to reach a book dispensing point. “This is our way of returning something we can to the society,” said Shimko and Humairah.
Full Gulf News story
Book Exhibition – Bargain Books – Grand Sale 2008 – Al Boom Tourist Village, Dubai
Rev..Rev..rev a bike
Down Shk. Zayed Road
Merrily merrily merrily
Breakdowns and jams -worry no more!
In the Dubai world of bank eats bank credit card offers, here’s a new one on the scene with a better interest rate and hopefully better deals and service since they are new. I got in touch with Gerald for balance transfers on cards from big banks with killing interest rates. Finance House’s low interest rates will keep my head above choppy credit waters for awhile.
Central Perk opens at the lobby of Tower B, the Waves at Dubai Marina
Emirates Today, 5 Apr 07
Gulf Education and Training Exhibition…over 500 institutions, 45+ countries and over 20,000 courses on offer…ideal place to land a great course for you or your child! April 11th to 14th at the Zabeel Hall, Dubai International Exhibition Centre.
KT, 5 Apr 07
Looks like a good incentive guide for those interested in health and fitness services.
7 Days, 3 April 2007
1) E*Trade Financial – Should be great for online investors and home based stock traders.
Emirates Today, 29th Mar 07
2) IKEA – One cannot resist falling in love with their deals…looking for some tables to turn at home?…then the IKEA offer below should do the trick!
Gulf News, 28th March 2007
3) Emirates Airlines Online Booking – April 2007 fares
Emirates Today, 27 March 2007
4) Etisalat Weyak – Live World Cup Cricket action on your mobile phone –
Emirates Today, 27 March 2007
5) Free Child Safety Book from Babyshop – Good corporate responsibility and great marketing!
Emirates Today, 29 March 2007
6) Young Entrepreneurs Competition, Dubai – Reef Mall, Deira – April 3rd to April 5th
A chance to catch something creative and interesting!
Emirates Today, 29th march 2007